Kinaxia Logistics Case Study
Kinaxia Logistics Case Study
“Socius24 are a trusted software delivery and consultancy partner for Kinaxia Logistics and the Socius24 User Service Portal provides a fantastic data visibility and reporting platform for our clients and their customers.”
Anne-Marie Pattinson, Group IT Director, Kinaxia Logistics
About Kinaxia Logistics
Kinaxia Logistics is a leading logistics group operating within the UK haulage and warehouse sector. Formed in 2012, they have grown through acquisition, building a multi-disciplined group of profitable, privately-owned companies, working together to deliver a world class, market-leading service through their autonomous & ambitious workforce. Today Kinaxia Logistics comprises of 13 companies including Bay Freight, William Kirk, Cammack, Foulger Transport, Lambert Brothers, Panic Transport, Maidens of Telford, Mark Thompson Transport, AKW, Fresh Freight Group and David Hathaway Transport.
Background
In 2018, Socius24 provided Kinaxia Logistics with the Blue Yonder Dispatcher WMS and Third-Party Billing solutions. Kinaxia were keen to extend the data visibility contained within their Warehouse Management System to their growing list of prestigious clients.
They were looking for a way to reduce the overall cost to serve whilst providing their customers with instant, real-time access to manage their own data more effectively. This needed to be a simple web-based UI, completely secure, flexible, yet powerful and intuitive to use.
Key Challenges
Kinaxia was looking to provide a user-centric portal onto their Blue Yonder Dispatcher WMS that would provide their customer service team and shift leaders with access to a suite of reports and self-tailored dashboards.
They wanted to empower these people with the information and visibility they needed to perform their role and deliver the best possible service. They were also looking to provide this visibility to their clients and enable self-service capabilities to allow them to update their own inventory records as required without the need to have to contact the warehouse team.
It was essential that the solution was compatible with any device that has a web browser so that it would support remote users to gain the real time visibility, manage stock, make inventory updates and monitor activities while on the move.
Solutions Delivered
Socius24 provided Kinaxia Logistics with their Warehouse Management User Service Portal, (WM-USP) a bolt-on application to the Blue Yonder Dispatcher WMS that provides a rich blend of data querying, data loading and operational functionality.
Outcome
Through the utilisation of the Socius24 USP, Kinaxia has been able to add considerable value to the service they provide their clients while driving down the overall cost to serve. Some of the key benefits delivered include:
AUTOMATING MANUAL PROCESSES – Before deploying USP, Kinaxia clients would either email or call the warehouse team to make status updates/holds to their inventory, a manual process that was time consuming, detrimental to productivity and added to the cost to serve..
GREATER CONTROL TO CLIENTS – By providing direct access to information on their stock and the freedom to manage their inventory, Kinaxia’s clients are benefiting from greater control that results in them being able to better meet the needs of their customers and improve supply chain efficiency.
INCREASED VISIBILITY – The Socius24 USP has unlocked a wealth of information and insights within Blue Yonder Dispatcher WMS that are now accessible to both the Kinaxia team and their clients. This provides invaluable real-time insights that enable faster and more informed decision making.
24×7 SERVICE – The ability to access key information and manage inventory from any device in any location means that Kinaxia Logistics can provide their clients with a true 24×7 service. USP is always on and provides end-users with the visibility and control whenever they need it.
Blue Yonder Dispatcher Warehouse Management System
Blue Yonder is one of the most recognisable and implemented solutions in the world.
Socius24’s expertise comes from our involvement in the design and development of the original RedPrairie Dispatcher solution, which enables us to fast-track deployment and ensure that our clients use its capabilities to the full. This reduces the cost and risk of deployment, leveraging a broad set of pre-built templates and plug-ins, allowing our customers to quickly gain the functionality they require.
