7 Business Benefits of providing Real-time Updates to your Customers

There are massive business benefits of providing real-time updates to your customers. 

Here are just a few of them:

1. It’ll enhance your customer experience – happy customers come back again.
2. It’ll build trust and credibility – if you say what you’re doing and then do what you say, your customers will learn that you are a business who can be relied on.
3. It’ll enable proactive issue resolution – if things go wrong, you’ll all have all of the facts at your fingertips. Which makes it much easier to make sure you solve the problem fast – and stop it from happening again.
4. It’ll offer differentiation from your competitors – if you had a choice between a business that took hours to get back to you with incomplete information about your order and one who gave you your own login to their system and access to their data – which one would you choose?
5. It’ll help them improve their own operational efficiency and save them money – if they can use your data to help plan their business, that extra visibility will give them the edge over their own competitors.
6. It’ll foster supply chain collaboration, meaning that they’ll be able to reduce their lead times and optimise their supply chain processes.
7. It’ll support your customers’ strategic decision-making – more information, especially when it can be accessed on demand will help your customers make informed decisions.

If you’re not currently able to provide this service for your customers, email us at info@socius24.com to see if User Services Portal (USP) is right for your business.