August 2023 - Socius24

By Allison Graham

In Blog

Posted 30th August 2023

Self-serve options for WMS customers

When WMS customers can help themselves, it makes your warehouse run smoother and saves your business money.

By Allison Graham

In Blog

Posted 23rd August 2023

Overseeing A Complex Warehouse Operation

Managing a complex warehouse operation can be nonstop at times. You have to know what’s going on, where, all of the time. It’s not easy, but there are tools that can help you be ‘everywhere [...]

By Allison Graham

In Press Releases

Posted 22nd August 2023

Socius24 Limited is now an Employee Ownership Trust (EOT) Company

Socius24 are delighted to announce that we have taken this decision to further empower our employees and continue to deliver our exceptional WMS knowledge, software products and customer experience.

By Allison Graham

In Press Releases

Posted 21st August 2023

Socius24 are Supply Chain Excellence Awards Finalists!

Socius24 are delighted to announce that they have been shortlisted for the Supply Chain Excellence Awards 2023!

By Allison Graham

In Blog

Posted 16th August 2023

Creating A Robust Returns Policy – A Checklist

Handling returned inventory efficiently can significantly reduce operational costs and wastage and there are options available that could help you to automate many of these steps.

By Allison Graham

In Blog

Posted 9th August 2023

The Future For WMS – Mobile-Friendly Technology

As a company, we’ve made it our business to be at the leading edge of WMS for the last 10 years, drawing on the deep industry experience of our directors and employees. We were one of the first [...]

By Allison Graham

In Blog

Posted 7th August 2023

Customer Focus – Fat Face winner – SUPPLY CHAIN EXCELLENCE AWARDS 2017

Congratulations to FatFace for winning the WAREHOUSE INITIATIVE Supply Chain Excellence award – 2017 FatFace won the SCEA Warehouse Initiative award in 2017 for their beautifully executed [...]

By Allison Graham

In Blog

Posted 3rd August 2023

Customer Focus: DCS Group – Health & Beauty Products

Socius24 customer, DCS Group (UK) Ltd has 17 years of experience in creating Health & beauty products in the UK. If you’ve enjoyed this blog, claim your free subscription to our [...]

By Allison Graham

In Blog

Posted 2nd August 2023

Optimising Inventory Control – How to Significantly Reduce Business Costs

Investing in a new WMS needs to be worth the cost and effort required. It’s often not a small undertaking – and sometimes the individual benefits that a newer WMS brings to the table can be lost [...]

How offering Self-Serve options for WMS customers contributes to overall warehouse efficiency and cost-reduction

Self-serve options are a relatively new thing in the WMS industry, but warehouse managers and their staff are rapidly adopting them – especially when it comes to providing customer updates.

There are many reasons for this:

Implementing self-serve options for your WMS offers a significant reduction in workload for warehouse and customer service staff. By allowing customers to access their own information, receive updates about their deliveries, and perform routine tasks themselves, warehouse staff are freed up to focus on more complex and critical customer issues, like improving response times and increasing overall customer service quality.

Self-serve options empower customers who are using the supply chain by giving them direct access to real-time information about their orders, inventory, and shipments. This effectively means that instead of relying on customer support teams for updates, customers can independently track their orders. With some systems (including User Service Portal) it’s even possible to check inventory availability and receive notifications regarding any changes or delays.

Self-serve options also provide customers with round-the-clock, on-demand access to information and services. Warehouse managers and their staff can offer self-service portals or mobile apps (like USP) that empower customers to access their accounts, check order status, initiate returns, etc. at any time of the day or night. This flexibility is particularly valuable for global businesses who have customers in different time zones. With a self-service option, they’re able to access information and carry out transactions at their convenience. And self-serve options contribute to an enhanced customer experience by providing convenience, efficiency, and control. We’re seeing that this new standard of transparency and control both enhances customer satisfaction and builds trust in the business.

But the benefits aren’t just for the customer – by implementing self-serve options, warehouse managers are achieving cost savings in their customer support operations. Reducing the workload on customer support teams translates to lower staffing requirements, which in turn translates to lower costs. And self-service portals or apps can automate a lot of time-heavy routine tasks, such as updating customers about order tracking information, eliminating the need for manual communication, and having the welcome knock-on effect of reducing operational expenses.

And then last but not least, the data that self-serve options generate can provide valuable data about customer behaviour, preferences, and interactions – which in turn allows businesses to futureproof their operations. By analysing this data, warehouse managers can gain insights into customer patterns, identifying opportunities, and tailoring their offerings to better meet customer needs.

If this sounds like something you think your business needs, then contact us today for a tailored demo of USP – info@socius24.com.